CyberLynk Network - Powered by Kayako SupportSuite Helpdesk Software
Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.
CyberLynk uses various operating systems depending upon the service that you order:
Our shared and dedicated FTP services are hosted on Windows servers.
Our cPanel web hosting accounts are hosted on Linux servers.
Our Plesk web hosting accounts
The lead time to setup an account depends on the service that you ordered:
FTP hosting services are normally deployed within 10 minutes.
Web hosting accounts are normally deployed within 1 hour but due to our review process they may take up to 24
You are responsible for your backups and web content.
We maintain our own daily/weekly backups on the shared servers, and we can restore from those. However, this is NOT a procedure you should rely on to keep your content safe. Our backups are for disa
For most services you will not have access to a backup of your content.
cPanel and Plesk Customers: A partial backup can be restored in the admin control panel.
Please contact our support team if you have
We have great reviews and our customers love the fast support responses. We are proving every day that we are the number one hosting company, period.
http://www.cyberlynktestimon
We only offer support in English. However, if an employee here can speak your language, we allow them to do that.
Your best bet is to use our live chat program. Many of our agents can successfully communicate in a foreign language if they can read your
As long as you can upload the install files to your site and install on your side, yes.
You will need a dedicated server if the program must be installed on the server.
Can you install a program for me?
We still do some of the installs that are n
You can test our connection speeds by using our bandwidth meter tool. We also offer a 30 day money back guarantee!30-Day Money Back Guarantee. If you are not 100
Static means the IP address never changes as long as you stay with the same provider or same server.Dynamic means the IP address can change from time-to-time.Public means the IP address can be visited from any computer in the world.
There are no contracts to keep you at CyberLynk except for customers with Dedicated Servers and Internet Connections. You may pay month to month and can cancel with a 30 day termination notice.We also offer a discount when you order Shared Web H
If your previous hosting company uses cPanel, then we can migrate your current email boxes and messages.Otherwise, we will NOT be able to transfer any email accounts. In this case, we recommend you archive your old emails and create new mail box
We prefer support requests to first come through our ticketing system or email for various reasons.Firstly, it provides a systematic audit trail of all communication between you and our staff, so that all the facts can easily be passed to whomev
Yes. You will be able to access your online control panel 24/7 to manage every aspect of your account with Cyberlynk as well as access your account through FTP to update your site at any hour of the day or night.
The welcome email contains your site's IP address, name servers, control panel login, and getting started information.Remember, you will not get the welcome email until after you pay for your new hosting. Then it takes up to 1 hour for Shared We
