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How do I cancel my account - Powered by Kayako SupportSuite Helpdesk Software

	How do I cancel my account

Solution If your account has been converted to our new Customer Portal (https://secure.cyberlynk.net/):

Log into the Customer Portal as https://secure.cyberlynk.net/
Choose "My Services" from the top navigation menu
Click the icon (a white square with a green arrow) to the right of the service you wish to cancel
At the bottom of the Product Details page click on "Request Cancellation"

You can then enter an option reason for the cancellation as well as choosing when you would like the cancellation to occur.

If your account has not been converted to our new Customer Portal:

Send an email to billing@cyberlynk.net with your domain name and customer ID to request cancellation.

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Jul 20 2009 01:07 PM

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