•   12-13-2010 8:38 PM

If you are unable to login to cPanel, e-mail, ftp, or view any of your websites you most likely have tripped a security feature and your IP address has been blocked. It's designed to keep hackers out but sometimes blocks clients also.

You can automatically remove this IP security block from your customer portal in one step. Log in to your account at secure.cyberlynk.net

When you log in, the customer portal will automatically check if you are blocked on any of your active shared or reseller web hosting accounts. If you are blocked, you will see the following message pop up:


That's all you need to do! Your IP address is now unblocked and you can once again access your web site or email.

Resellers are also able to unblock their clients. You can access the unblock feature from the "Support / Unblock IP address" menu from the Customer Portal:


Once you are on the Unblock IP address page you can enter your customers IP and then click the search and remove button. This will then search all of your active reseller accounts and show you if the IP was blocked.



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